Internal Sales Support

Job Description:

• Order Processing: Accurately processes sales orders, ensuring timely and correct delivery.
• Customer Interaction: Respond to customer inquiries, provide product information, and assist with any issues related to orders.
• Sales Coordination: Collaborate with the sales team to prepare quotations, proposals, and other documents.
• Data Management: Maintain and update customer records, sales data, and other relevant information in the CRM system.
• Reporting: Generate and distribute regular sales reports, tracking performance metrics and sales targets.
• Inventory Coordination: Monitor stock levels and coordinate with the warehouse team to ensure product availability for customer orders.
• Support Sales Team: Assist the sales team with scheduling meetings, preparing presentations, and other tasks to help them achieve their sales targets.
• Documentation: Handle all necessary paperwork, including contracts, invoices, and shipping documents.
• Customer Service: Provide after-sales support to ensure customer satisfaction and handle any follow-up requests.
• Additional Duties: Perform other assignments as directed by your superior.

Job Requirements:

• Candidate must possess at least diploma in Business Administration, Marketing or equivalent field.
• Proficiency in Microsoft Office.
• Possesses good communication, attention to detail, and thorough.
• Good command of English and Bahasa Malaysia (the ability to communicate in Mandarin is added advantage).
• Energetic, motivated and proactive person who gets things done.

Employer questions

Your application will include the following questions:

• How many years’ experience do you have as an Internal Sales Role?
• Which of the following Microsoft Office products are you experienced with?
• Do you have order processing experience?
• Do you have customer service experience?
• Which of the following languages are you fluent in?